Last Updated: April 30, 2025
No Refund Policy
Policy Overview: NeoAssist does not offer refunds for any token purchases or subscription plans. This policy ensures clarity and fairness in all transactions.
Why We Don’t Offer Refunds
Digital Product: Tokens are digital assets and become available immediately after purchase. As they are consumed instantly, they cannot be returned.
Instant Access: All services are available right after payment. Because our platform delivers immediate utility, refunds are not applicable.
Development Costs: Each transaction supports the ongoing development, maintenance, and improvement of our AI platform.
Limited Exceptions
Technical Issues: In cases of verified technical problems that prevent service usage, and which cannot be resolved by our team within a reasonable time, a refund may be considered.
Duplicate Purchases: Accidental double charges will be reviewed and refunded if validated.
Unauthorized Transactions: Any unauthorized charges reported and confirmed will be refunded accordingly.
Refund Request Process
Step 1: Contact support at support@neoassist.pro within 7 days of your purchase.
Step 2: Include account info, purchase ID, and reason for your request.
Step 3: We will review your case within 5 business days.
Step 4: If approved, a refund will be issued to your original payment method.
Subscription Policy
No Mid-Term Cancellations: Active subscriptions cannot be canceled mid-cycle. You may turn off auto-renewal to prevent future charges, but no refunds will be issued for the current billing period.
Token Expiration
Standard Tokens: Do not expire and remain in your account until used.
Promotional Tokens: May expire based on campaign terms.
Service Changes
Functionality Adjustments: If we make changes that significantly reduce platform capabilities, we may offer additional tokens as compensation at our discretion.
Agreement to Terms
Acknowledgement: By purchasing tokens or subscribing, you agree to abide by this policy in full.
Compliance
Payment Processor Requirements: Our refund policy is structured to meet the guidelines of platforms like Stripe and maintain payment compliance standards.
Contact Us
Email: support@neoassist.pro
Phone: 1-800-NEOASST
Support Hours: Monday–Friday, 9:00 AM – 6:00 PM PT