Effective Date: May 2, 2025
1. Acceptance of Terms
By accessing or using any services offered by NeoAssist (“we,” “our,” “us”), including our website, AI-powered tools, and token-based features, you agree to comply with and be legally bound by these Terms and Conditions. If you do not accept these terms, you are not authorized to use our platform.
2. Services Overview
NeoAssist provides digital services including AI chatbot systems, customer support automation, and lead conversion tools. These services are accessible via a web interface, and access is granted through one-time token purchases or recurring subscription plans.
We reserve the right to update or modify our service features at any time. Major changes that impact core functionality will be communicated in advance.
3. User Eligibility
To use NeoAssist, you must be at least 18 years old and legally capable of entering into binding agreements. By registering for an account, you confirm that the information you provide is accurate and that you are authorized to act on behalf of the business or entity you represent.
4. Account Responsibility
You are responsible for all activities conducted through your account. It is your duty to:
- Maintain the confidentiality of your login credentials
- Notify us immediately of unauthorized account access
- Ensure your uploaded data complies with applicable laws
We are not liable for losses arising from unauthorized use of your account.
5. Token System & Subscription Billing
NeoAssist uses a token-based system for most AI interactions and features.
- Tokens are credited immediately upon purchase
- Token usage is tracked in real time via your dashboard
- Promotional tokens may have expiration dates, which will be clearly disclosed
For users on subscription plans, billing is processed automatically at the interval you select (monthly or annually). You may cancel auto-renewal at any time, but no refunds are issued for the current billing cycle (see Refund Policy).
6. Payment Terms
All prices are stated in U.S. dollars unless otherwise specified. By submitting payment details, you authorize us to charge your card or payment method for the applicable amount.
Failed transactions may result in suspended access until payment is completed.
7. Use of AI Services
Our AI tools are designed to generate helpful, accurate responses based on your training documents and public data. However, no AI is infallible. NeoAssist is not liable for actions taken based on AI-generated output, and users are advised to review all automated communications for compliance, accuracy, and relevance.
8. Acceptable Use
You agree not to:
- Use NeoAssist to engage in illegal, fraudulent, or misleading behavior
- Upload documents that violate third-party rights or contain harmful content
- Attempt to reverse engineer or bypass platform restrictions
- Share your account credentials with others outside your organization
Violations may result in account suspension or termination without notice.
9. Intellectual Property
All content, branding, software, and AI models are the exclusive intellectual property of NeoAssist or our licensors. You may not reuse, reproduce, or distribute any of our platform materials without explicit permission.
10. Service Modifications & Interruptions
We strive for high availability, but access to NeoAssist may occasionally be interrupted for scheduled maintenance, updates, or technical failures. We are not liable for damages resulting from service interruptions, though we will always work to restore access quickly.
11. Termination of Access
We may suspend or terminate your account if:
- You violate these Terms
- Your payments fail repeatedly
- We receive substantiated reports of misuse or abuse
Upon termination, all active tokens will be forfeited, and no refund will be issued.
12. Disclaimers & Limitation of Liability
NeoAssist is provided “as is” and “as available.” We make no warranties regarding uninterrupted service or AI accuracy. To the fullest extent permitted by law, we are not liable for:
- Indirect or incidental damages
- Loss of business or revenue
- Data corruption or system failure
Our maximum liability, under any circumstance, is limited to the amount you paid us in the 90 days preceding the claim.
13. Changes to These Terms
We may update these Terms periodically. Any significant changes will be posted on our website, and continued use of the service after updates constitutes your acceptance of the revised terms.
14. Governing Law
These Terms are governed by and interpreted under the laws of the State of California, without regard to its conflict of law rules. Disputes arising under these Terms will be resolved in the courts of San Francisco County, California.
15. Contact Us
If you have any questions about these Terms, please reach out to:
Email: legal@neoassist.pro
Phone: 1-800-NEOASSIST
Mail: NeoAssist Inc., 123 Tech Drive, San Francisco, CA 94107