1. Introduction
NeoAssist (“we,” “our,” or “us”) values your privacy and is committed to protecting the personal information you share with us. This Privacy Policy outlines how we collect, use, disclose, and safeguard your data when you visit our website, use our AI chatbot services, or interact with any digital assets under the NeoAssist brand.
By using our services, you consent to the data practices described in this policy. If you do not agree, please discontinue use of our site and services.
2. Information We Collect
2.1 Personal Information (Provided by You)
We collect personally identifiable information when you:
- Register for a NeoAssist account
- Purchase tokens or subscribe to a plan
- Upload training documents to your AI assistant
- Contact customer support
- Sign up for emails, updates, or promotions
This may include:
- Full name, email address, phone number, business name
- Billing and payment details
- Account login credentials
- Uploaded documents containing business-related data
2.2 Usage & Technical Data (Collected Automatically)
We automatically collect certain information when you interact with our platform, such as:
- IP address, browser type, and device information
- Pages visited and usage time
- Chatbot interaction data
- Error logs and performance metrics
2.3 Document Content (for AI Training)
When you upload documents to train your AI chatbot, their content is processed to improve the relevance and accuracy of responses. This data remains securely tied to your account and is not shared across customers.
3. How We Use Your Information
3.1 Service Delivery & Operations
We use your data to:
- Deliver our services and manage your account
- Process payments and maintain your token balance
- Customize your AI instance based on provided documents
- Respond to support requests and system inquiries
3.2 Platform Improvement & AI Training
Your usage data helps us:
- Optimize our AI models and feature performance
- Improve product features based on usage trends
- Maintain platform stability and security
- Detect bugs and prevent abuse
3.3 Communication & Marketing
We may send you:
- Transactional updates (account, payment, token usage)
- Service-related announcements (feature changes, maintenance)
- Promotional content, only with your explicit consent
You may opt out of marketing emails at any time via the unsubscribe link in our messages.
4. Legal Basis for Processing (GDPR Compliance)
Depending on your jurisdiction, we may rely on one or more legal bases to process your data:
- Consent – When you explicitly agree to data collection (e.g., newsletter sign-up)
- Contractual Necessity – To fulfill our service agreement with you
- Legitimate Interests – For platform improvement, fraud prevention, or communication
- Legal Obligation – When required to comply with laws and regulations
5. Data Sharing & Disclosure
5.1 Third-Party Providers
We may share your data with trusted service providers that support our business, including:
- Payment processors (e.g., Stripe)
- Cloud hosting and data storage platforms
- Customer support software
- Email marketing toolsThese partners only access data necessary for their tasks and are bound by strict confidentiality agreements.
5.2 Business Transfers
In the event of a merger, acquisition, or sale of NeoAssist assets, your information may be transferred as part of the transaction. You will be notified of any change in data ownership or control.
5.3 Legal Requirements
We may disclose personal data if:
- Required by law, subpoena, or legal process
- Necessary to protect our rights, users, or the public
- To detect and prevent fraud, abuse, or security threats
6. Data Security
We implement industry-standard technical and organizational measures to protect your personal information, including:
- SSL encryption
- Access control and authentication protocols
- Secure document handlingHowever, no system can guarantee absolute security. Users are encouraged to protect their own login credentials and avoid sharing sensitive information unnecessarily.
7. Data Retention
We retain your information only as long as necessary for operational, legal, or contractual purposes. When your data is no longer required, it will be securely deleted or anonymized.
Uploaded training data is stored for as long as you maintain an active account, or until you remove it.
8. Your Privacy Rights
Depending on your location (e.g., California, EU/EEA), you may have the right to:
- Access your personal data
- Correct inaccurate or outdated information
- Delete your account and related data
- Restrict how your data is processed
- Export your data in a readable format
- Object to certain types of processing
- Withdraw Consent at any time
To exercise your rights, please contact us at privacy@neoassist.pro. We may request identity verification before processing your request.
9. California Consumer Privacy Act (CCPA) Notice
If you are a California resident, you have the right to:
- Know what personal data we collect and why
- Request disclosure of data shared with third parties
- Request deletion of your personal data
- Opt out of the sale of your personal information
- Not be discriminated against for exercising your rights
NeoAssist does not sell user data. For CCPA-related inquiries, contact privacy@neoassist.pro.
10. International Users & Data Transfers
NeoAssist operates primarily in the United States. If you are accessing our services from outside the U.S., please note:
- Your data may be stored or processed in the U.S. or other jurisdictions
- By using our services, you consent to cross-border data transfers and processing under applicable U.S. laws
11. Children’s Privacy
NeoAssist does not knowingly collect data from individuals under the age of 18. If we learn that a minor has submitted personal data, we will delete it promptly. Parents or guardians can contact us to request removal of such information.
12. Changes to This Policy
We may update this Privacy Policy periodically. If we make significant changes, we will notify users via email or an on-site alert. The “Effective Date” at the top reflects the most recent revision.
13. Contact Us
For privacy-related questions, concerns, or data requests:
Email: privacy@neoassist.pro
Phone: 1-800-NEOASSIST
Mail: NeoAssist Inc., 123 Tech Drive, San Francisco, CA 94107Mail: NeoAssist Inc., 123 Tech Avenue, San Francisco, CA 94107